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FAQs

Please click here for latest eto updates.

When you open a bottle of wine oxygen mixes with air and starts oxidation. Too much oxidation ruins any wine. 

eto's unique, patented preservation system creates a seal between the wine and the air, reducing your wine’s exposure to oxygen, slowing down the oxidation process and keeping its great taste for longer.

eto keeps your wine for up to 2 weeks. 

Every wine is different, so the exact length of time depends on the wine’s age, style, grape variety, the wine making method, how vigorously you decant etc. 

Wine keeps for longer stored in a cool dark place.

No you can’t keep sparkling wine in eto because the pressure build up is too much.  eto has been designed for all still wines including fortified wines.

eto has been designed to be kept upright and may not seal if you put it on its side.

eto fits perfectly in a fridge door.  Wine keeps for longer stored in a cool dark place - wine experts recommend keeping your wine (even red wine) in the fridge.

eto has been designed so that when you fully extend the neck you can decant a standard 750ml bottle into eto, have a glass or 2 & then store the remainder  - so you can store a maximum of 600ml (20oz) & a minimum of 175ml (6oz).

eto is easy to clean – simply separate all 6 parts and wash in hot water, rinse thoroughly and ensure air-dried fully before assembly. 

Please do not store your eto with damp parts.  

Please also watch the video on the How To page.

We recommend hand washing all eto parts. NB the metal parts of eto are not dishwasher safe.

Sometimes the metal parts contract when cold. 

You can try soaking your eto in warm water, or placing it under the hot tap for a few seconds, dry, then try again. This should  do the trick.

You can also use rubber gloves for extra grip. 

Remember too, there's no need to over-tighten the top part to the base, as that has no impact on the seal.

Sometimes after washing it is difficult to remove all the moisture before reassembly & storing away, so you may also want to keep the silicone parts outside of the eto whilst storing.

To resolve the problem we recommend putting the red silicone ball seal and the black silicone glass seal parts ONLY on a baking tray and in your oven for 20 minutes on 200 degrees centigrade (that's 400 degrees Fahrenheit). They are pure food grade silicone so won’t melt.

All materials are food approved, certified compliant with LFGB standards and are also BPA free.

Our discount codes must be applied at the “shipping details” stage of checkout right after you click “Secure checkout”. If you are on a smartphone please look for the dropdown arrow at this stage next to “show order summary”.

These are limited time codes so please use them soon after you are sent them.

We’re sorry but per our terms and conditions we cannot apply codes after you’ve checked out, or after the code has expired.

eto is currently sold exclusively on this website www.etowine.com - please also sign up to the newsletter to be kept up to date with news about eto.

No problem, we can send your order to an address of your choice – just enter it as the “shipping address” at checkout. However please note that if shipping outside EU some pricing information has to be attached to the parcel in the documents wallet, for customs clearance. It’s not obvious, but we have no choice!

 If you are waiting for eto to reach you, you can also print our gift message here

Please check your shipping confirmation email. You will have received a tracking number in it, and you can click on that for more information.

Once shipped, you should also receive updates from DHL or DPD via email or SMS please keep an eye out for these.

For DPD deliveries you can sometimes find additional information in DPD’s site by scrolling to “Additional Information” and then clicking the link under “Partner Carrier”.  DPD also have an App which gives you additional information/options about your parcel.

For other details about estimated shipping times and what to do if there’s a problem. Please see our delivery and returns policy. 

eto glass bases can be bought online from the Shop.  All the parts for eto are available to buy from the website.

Please contact us at hello@etowine.com and we will aim to contact you within 48 hours to resolve your issue.

We have a 30 day returns policy on UN-USED eto.  Please see our full policy here .

It’s easy to create an account. 
The first step is to click ‘Login’ on the top right corner of the site, and then choose ‘Create Account’ to start the process. 
Once there you should enter your personal information. That’s your first and last name, and selecting if you are over the age of 13.
Next you enter your ‘login information’. This is your email, and you need to create a password and confirm it. Then choose your communication preferences, and make sure to accept the Terms and Conditions.
Complete the process by clicking ‘Submit’.
Congratulations, you made your account. We’ll send you an email to confirm.

If you can’t find the answer to your question in our FAQ please email us at hello@etowine.com

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