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FAQs

When you open a bottle of wine oxygen mixes with air and starts oxidation. Too much oxidation ruins any wine. 

eto's unique, patented preservation system creates a seal between the wine and the air, reducing your wine’s exposure to oxygen, slowing down the oxidation process and keeping its great taste for longer.

eto keeps your wine for up to 2 weeks. 

Every wine is different, so the exact length of time depends on the wine’s age, style, grape variety, the wine making method, how vigorously you decant etc. 

Wine keeps for longer stored in a cool dark place.

eto has been designed so that when you fully extend the neck you can decant a standard 750ml bottle into eto, have a glass or 2 & then store the remainder  - so you can store a maximum of 600ml (20oz) & a minimum of 175ml (6oz).

eto has been designed to be kept upright and may not seal if you put it on its side.

eto fits perfectly in a fridge door.  Wine keeps for longer stored in a cool dark place - wine experts recommend keeping your wine (even red wine) in the fridge.

No you can’t keep sparkling wine in eto because the pressure build up is too much.  eto has been designed for all still wines including fortified wines.

eto is easy to clean – simply separate all 6 parts and wash in hot
water, rinse thoroughly and ensure air-dried fully before assembly.  You
can find full instructions in the user guide that came with your eto, and/or
check out the short video
on the Using eto page.


Please do not store your eto with damp parts.  

We recommend hand washing all eto parts. NB the metal parts of eto are not dishwasher safe.

Please check your shipping confirmation email. You will have received a tracking number in it, and you can click on that number for more information.

Once shipped, you should also receive updates from DHL, FedEx or DPD via email or SMS please keep an eye out for these.

If you are waiting for eto to reach a gift recipient, you can also print our gift message here

For other details about estimated shipping times and what to do if there’s a problem. Please see our delivery and returns policy. 

We have put measures in place to help our EU customers have their etos reach them as smoothly and quickly as possible. We are now exporting to 27 different countries rather than within a single bloc and we know that each EU country interprets and applies regulations in their own way. We are aware that there may be temporary issues and hold-ups as a result.

When you place your order to be delivered to an EU country you will be able to track it, as usual, using the link sent in the shipping confirmation.

If you spot a hold-up or difficulty with delivery then please get in touch with us as soon as possible at hello@etowine.com and we will do all we can to resolve the situation rapidly.

For other details about deiveries please see our delivery and returns policy.

etos now come with a breathable pouch to store your seals & ball holder when not in use to help reduce any strong odours.  It’s the perfect cloth to shine your eto & keep it smudge free.

Sometimes the metal parts contract when cold. 

You can try soaking your eto in warm water, or placing it under the hot tap for a few seconds, dry, then try again. This should  do the trick.

You can also use rubber gloves for extra grip. 

Remember too, there's no need to over-tighten the top part to the base, as that has no impact on the seal.

Cleaning eto seals

eto should smell neutral after washing and before its next use.

If it doesn't, we recommend putting the red silicone ball seal and the black silicone glass seal parts ONLY on a baking tray and in your oven for 20 minutes on 200 degrees centigrade (that's 400 degrees Fahrenheit). They are pure food grade silicone so won’t melt.

Please don't put other parts of eto in the oven. You can use a soft brush on them, or you can soak in a solution of bicarbonate of soda (baking soda) for up to 24 hours.

Sometimes after washing it is difficult to remove all the moisture before reassembly & storing away, so you may also want to keep the silicone parts outside of the eto whilst storing.

All materials are food approved, certified compliant with LFGB standards and are also BPA free.

No problem you can add your gift message during the checkout process.

We can send your order to an address of your choice – just enter it as the “shipping address” at checkout. However please note that if delivering outside the UK some pricing information may be attached to the parcel in the documents wallet, for customs clearance. It’s not obvious, but we have no choice!

Please also note that our prices exclude duties and taxes outside the EU and if the value of your gift exceeds duty-free import thresholds in the recipient's country they may be asked to pay duties/taxes. You can avoid them being contacted about this by entering your own email and phone number in the shipping contact details.

If you are waiting for eto to reach your recipient, you can also print our gift note here

Our discount codes must be applied at the “shipping details” stage of checkout right after you click “Secure checkout”. If you are on a smartphone please look for the dropdown arrow at this stage next to “show order summary”.

These are limited time codes so please use them soon after you are sent them.

We’re sorry but per our terms and conditions we cannot apply codes after you’ve checked out, or after the code has expired.

eto is currently sold exclusively on this website www.etowine.com - please also sign up to the newsletter to be kept up to date with news about eto.

Unfortunately due to excessive duties levied by local customs to our customers we are not currently shipping to Brazil - we are monitoring the situation & if it changes we will let you know.

Please contact us at hello@etowine.com and we will aim to contact you within 48 hours to resolve your issue.

eto glass bases and other replacement parts can be bought online from the Shop

We have a 30 day returns policy on UNUSED eto.  Please see our full policy here .

It’s easy to create an account. 
The first step is to click ‘Login’ on the top right corner of the site, and then choose ‘Create Account’ to start the process. 
Once there you should enter your personal information. That’s your first and last name, and selecting if you are over the age of 13.
Next you enter your ‘login information’. This is your email, and you need to create a password and confirm it. Then choose your communication preferences, and make sure to accept the Terms and Conditions.
Complete the process by clicking ‘Submit’.
Congratulations, you made your account. We’ll send you an email to confirm.

Click ‘Login’ on the top right corner of the site, and then enter your email address to be sent a password reset link.

If you can’t find the answer to your question in our FAQ please email us at hello@etowine.com

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